We do everything in its power to ensure that you get the high-quality item you asked for quickly and conveniently. We also strive to make your shopping experience as hassle-free as possible.
Returns, Exchanges, Warranties and Refunds
If you have been inconvenienced by an item that was damaged in shipping, received defective or sent in error:
- We will provide a replacement or refund for any such item returned within 30 days of the original ship date.
- If you choose a refund for the item, we will refund your shipping and handling expenses for an item received defective or damaged in shipping. This refund will be automatically credited upon receipt and inspection of the item.
- If you choose to exchange the item for a duplicate, you will not be responsible for the shipping and handling charges on the replacement item. Shipping and handling charges on the original item will be applied to the replacement; they will not be refunded.
Local Store Return
Please read the following procedures prior to making a return
- We only accept returns if an item has been damaged in shipping or post.
- Please send a picture by email of the item in original wrap showing the nature of the damage and include a written description of the damage.
- Upon receipt and inspection of the picture, we will provide a replacement or a refund, as appropriate, and you will be provided with a receipt via email.. Shipping and handling costs will also be refunded at that time, if applicable.
- We will only apply credit to the credit card originally used for the purchase.
Please read the following procedures prior to shipping an item back to us:
- You must have written to us and received an email approving the return of the item in question.
- Merchandise must be in original condition when returned to us. Include all original wrapping or material sent with the merchandise.
- Return the product in the original packaging. Repack the part with the original packing materials and any materials sent with the merchandise.
- Substitute comparable shipping materials if necessary.
- Include a copy of the return approval. Address the package to location below:
Kalki Biography Books
8F KG Bellaire Velachery Bypass Road
Velachery, Chennai 600042
- Remove or mark through all old shipping labels on the outside of the box.
- All returns must be sent prepaid; no C.O.D. shipments will be accepted.
- Upon receipt and inspection of merchandise, we will provide a refund, as appropriate, and a receipt will be emailed to you. Shipping and handling costs will also be refunded at that time, if applicable.
- Include your name and address, email and phone number. These should match the original order information.